VoIP - definition and use
Nowadays, internet communication is becoming increasingly important. Many users can communicate easily via internet-based networks. However, many customers do not understand this technology. Find out about its special features and discover the many advantages that an IP connection brings. Make calls using an extension for EspoCRM to increase your company's efficiency and productivity.
What is VoIP telephony?
This technology enables verbal communication and multimedia sessions. The voice signals are converted into digital data and transmitted via the Internet. There is no need for traditional telephone lines and landline telephones. This makes it easier to develop and manage relationships with customers. With IP-based communication, the data is transferred directly to the company's CRM system. IP telephony is characterised by its simplicity and flexibility and is often much cheaper than landline telephony. You can communicate via computer, smartphone or tablet with internet access. It is possible to transmit multiple calls via internet protocol. In addition, new IP-based telephone lines are easily added at any time without physical installation. Video conferencing and website live chats can be carried out by integrating advanced internet services. Telephone systems in different locations can be linked together using this technology. The long-distance calls are routed via this. You should not pay for internal calls and calls to employees in the home office or when travelling.
Possible errors with VoIP integration in EspoCRM
Thanks to this extension, VoIP is supported with various IP telephone services and servers. These include Asterisk, Starface, iexPBX Server, Twilio and Binotel Service. Various problems may occur during the connection, which Kenner Soft solves quickly and professionally.
Code errors and script conflicts
Code errors and script conflicts sometimes occur during module integration. It is necessary to check the error logs of EspoCRM and the VoIP server to get an exact indication of errors.
Problems with data transfer to CRM
Sometimes the data is not transferred to the CRM system. In this case, you should check the configuration and activate debug mode. You will receive a detailed error report where the problem is precisely identified.
Incompatibility with CMS or website
Some CMS systems can block external API requests for security reasons. It is important to consider updates to CMS and the VoIP software. The APIs used should be compatible with each other and other errors may occur. Sometimes pop-up windows are not displayed, clicking on "Call" does not work, phone number cannot be activated. Kenner Soft offers qualified help with these and other problems.
Functions of the Voice-over-IP add-on module for EspoCRM
The official extension covers the needs of many companies and offers the following functions:
- Click-to-Call: You can make calls directly from EspoCRM by clicking on the phone number.
- Display of incoming calls: Information about callers is displayed in the pop-up window.
- Display of outgoing calls: The blue window appears where outgoing calls are displayed.
- Quick access to call history: The link to each caller's profile with their history is included in the pop-up window.
- Simple addition of comments: You can comment on calls in the pop-up window.
- Logging calls to EspoCRM with one click: When "Save" is clicked, the call is saved. If you click on "Cancel", the call is discarded.
Important advantages of VoIP for your company
Telephony via the Internet has a positive impact on business processes. It is characterised by other features:
1.Simplicity of installation, configuration and management
The software-based telephone system runs on the server or is operated in the cloud, utilising the full performance of the available hardware, software and operating systems. The IP telephone system is easy to operate via an intuitive user interface. Users with basic knowledge can therefore easily install and configure this add-on module.
2.Flexibility and scalability
The VoIP telephone systems are based on the SIP protocol, which is used by all telephone systems. This guarantees manufacturer independence. A well-equipped computer can be used to manage many telephone lines and extensions. There is no need to add new telephones.
3.Wide range of functions for higher productivity
New functions can easily be added to software-based telephone systems. Many Voice over Internet Protocol (VoIP) systems have automatic answering machines (IVR), voice mail and call waiting functions. As telecommunication is seamlessly integrated into the local network, telephony can be connected to data processing and various business applications. The caller ID is then recognised immediately and the customer account is called up. Enquiries can be answered more quickly.
How can I make calls with VoIP?
When making calls over the Internet, voice is converted into digital signals and sent in data packets over the network. To set up and use this technology, you need the following:
- SIP server;
- Internet access;
- Service provider;
- End devices (IP telephones, integrated softphones).
IP telephones are devices with network interfaces (Ethernet, WLAN) that are used to send and receive IP packets.softphone is software on a computer or smartphone. It functions as a virtual telephone.
Why is EspoCRM the best option for your company?
As a reliable and flexible system, EspoCRM offers first-class, effective customer relationship management. You can choose between on-premise and cloud solutions. The open source software can be used free of charge and customised to your own requirements.
This web application enables the automation of business processes and offers a variety of enhancements to improve the software. These include VoIP integration. Reports and analyses are used to monitor sales and marketing performance.
Thanks to comprehensive security functions, customer data is optimally protected. CRM offers powerful support functions that guarantee first-class customer service. This software is simple and intuitive to use, making it easy for beginners to use. This is why EspoCRM is an attractive solution for many companies.
5 Advantages of integrating VoIP and CRM
| Criterion | Description of the |
|---|---|
| Time saving | The integration of CRM and telephony saves time, as data no longer has to be entered manually. Data management is simplified: there is no need to search through documents - customer information can be found, sorted and passed on quickly. |
| Cost reduction | In addition to time, costs are also reduced. Tasks are completed more quickly and the relationship between performance and salary is optimised. |
| Increase in employee satisfaction | Employees are relieved of routine tasks through automation. They are freed from monotonous processes, work more efficiently and are more satisfied. |
| Error reduction | As the data is entered automatically, typing errors can be avoided. The entries are consistent, accurate and complete. |
| Increase in customer satisfaction | Employees can personalise customer interactions, better understand their needs and even anticipate them. Recording and logging calls enables a personalised customer experience. |
Why should you choose Kenner Soft as your partner for EspoCRM?
If you are looking for a suitable CRM solution for your company or want to switch to a different one, our qualified team will take care of all installation and migration tasks, carry out the necessary customisations and configurations, and ensure integration with other web applications and secure data transfer. With the help of Kenner Soft, your company team will quickly learn how to use EspoCRM. We offer continuous support, take care of upgrades and maintenance, develop necessary extensions, explain what a VoIP call is and how to use this technology correctly. Kenner Soft offers a complete service package and guarantees 100% satisfaction of your team.