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The world is gradually shifting from social networks to messengers (2 billion users). And the question for today's business is: will you use chatbots now to catch up with the competition?
Search engine marketing tools
Currently, bots are actively used to order food or a cab, book tickets, buy clothes or equipment. In this case, the user only needs a messenger and does not have to be distracted by installing the application.
Our full-service e-commerce agency specializes in the development of chatbots to automate business processes. Our solutions save company resources, improve communication and are an effective marketing tool.
For customers
this is the maximum convenience when ordering.
For companies
It is an easy way to establish contacts, collect data and communicate with a customer around the clock.
What can our solutions do?
Winning new customers
Chatbot sales funnels are a good solution for increasing the number of transactions. With the chatbot function, you can get what you need from the customer, automatically accept the order and import it into the CRM system for further processing.
Automate the template business processes
This includes the creation and sending of reports, invoices, procurement, receipts and other documents. The following activities are accelerated: reporting by employees, registering events, receiving all notifications, adding photos, sending their localization, etc. This also ensures complete data integration with your company's information systems.
Car sales funnel
In the tourism sector, a chatbot is indispensable for selecting tours based on the data that can be collected as a survey result: Date and time of departure, number of people and customer budget. For a real estate agency, a chatbot can conduct a survey with customers and create a personalized offer based on their answers.
Retain and reclaim customers
It is possible to send personalized offers, gamification, bonuses, event reminders and other important actions. This allows you to effectively stay in touch with current customers and renew contact with old customers.
Automate service and reduce the workload of staff
With chatbots, you can reduce the human factor and cut down on manpower by taking over some of their functions: Advice, answering frequently asked questions, checking order status, sending invoices and much more.
Chatbots offer many advantages:
- The costs for developing chatbots are lower compared to mobile applications.
- They integrate seamlessly with CRM / ERP / PIM systems.
- It is a simple, convenient and effective means of communicating with your customers via legacy messengers.
- Chatbots can be quickly transformed according to business requirements.
- They do not place any demands on internet speed and smartphone functionality.
- Chatbots make the communication process with your customers as simple and productive as possible.
Why us?
Over 3 years of experience in designing and developing chatbots and more than 10 years of experience in developing solutions for business automation and e-commerce development.
Experienced development team. We do not work with template designs, but develop fully functional solutions for companies. Our first project to develop a chatbot for automating correspondence with customers, collecting requests and transferring them to CRM was implemented in 2016, long before this topic became mainstream. Over 10 years of experience in e-commerce and business automation. We have extensive experience in webshop development, creation of complete systems and know-how in implementing effective business solutions. We promote bots. We help you promote your bot by attracting the target audience.
Be interested?
Request your free consultation by filling out the special form. Our SEOTM team will prepare the offer of your marketing strategy and cost calculation at short notice.
The functions of chatbots
There are no limits - even the most complex functions can be developed.
Access to the database of customers who have subscribed to the chatbot
Detailed information on subscribers, their message history and actions.
Integration with CRM system, New Mail, services, program via API
You can integrate a service or resource that is connected via the API into the bot.
Connection of the online payment function
Chatbots offer the option of sending messages or links for online payment so that orders can be taken directly by bots.
Saving and using participant data
All data that the bot receives from the user is stored in a database. It is also possible to send the messages to each customer.
Analysis of bot efficiency
It is possible to obtain reports and statistical data with analyses of the number of subscribers or sales performance for any period of time.
Types of chatbots
By types of tasks that can now be automated, there are the following types:
- Support service
- Delivery service
- Personnel work
- Conferences, forums
- Booking, ticket purchase
- Tourist bots
- Service sector
- Financial institutions and banks
- Personal choices. Our software developers program a bot with all functions according to your requirements.
Stages of creating a chat bot
- Step 1: Custom script design
- Step 2: Preparation of the platform on the server
- Step 3: API development
- Step 4: Bot development, user scripts
- Step 5: Functional testing
- Step 6: Launching the official bot
- Step 7: Bot support and further development
Contact us
- We will respond to your inquiry within a day.
- Professional and detailed response.
- Get a special offer to improve your digital business!