CRM agency for strengthening customer relationships within the company

Do you want your company to grow with a view to the future? Do you need a solution to improve the quality of your customer relationships?

Nowadays, a good CRM system is an indispensable tool for digital commerce. With Kenner Soft, you can choose the right software and increase the success of your company. Our agency will support you with advice and implementation.

EspoCRM as a rescue solution for your business

Maintaining productive customer relationships and managing projects is often difficult for newcomers and growing companies. There are different tasks that are distributed across several pieces of software. This is not convenient and causes a number of problems - incomplete ## EspoCRM as a rescue solution for your business

CRM systems for small businesses come to the rescue in this case. EspoCRM is one of the best software that Kenner Soft recommends to customers as a professional CRM agency. It is a universal solution that offers a multiple view of all areas of business management. It can be used to evaluate, optimise and automate all processes. All information about the customer is stored in one place, allowing the associated activities to be managed centrally. The use of a CRM offers many advantages, enables better communication in real time, carries out marketing campaigns and compares them with results, controls social media of your own brand and customers. As a result, a 360-degree overview of customer relationships and customer data is guaranteed.

The CRM system for an agency or company helps to contact customers via various channels. With the help of a CRM, you can either call them at the click of a mouse or reach them by email. There is the option of capturing leads from social networks or contacting them via live chat to better enquire about their wishes.

Concept development for a customer-centred CRM strategy

The Kenner Soft team develops a strategy focussed on the customer. During the CRM consulting We clarify the most important moments, exchange ideas with you and use agile methods to map company-specific use cases.

Selection of the CRM solution

We analyse your goals and requirements. We determine the priorities for your CRM strategy, define the optimisation potential and selection criteria for providers and software. Based on the information gathered, our experts recommend EspoCRM as the most suitable CRM system for your agency.

CRM project realisation

The experts at Kenner Soft implement EspoCRM, integrate it with the necessary company applications and ensure secure data migration and configuration of the software. Our range of services also includes training your employees so that they can use the new solution correctly.

Support for your CRM software

Kenner Soft is your reliable CRM agency that offers a competent, comprehensive service. We make sure that your CRM system is up to date. We help you with technical questions, develop the desired functionalities, interfaces and add extensions.

Management of contacts and documents

With CRM for agencies, contacts and all client information as well as contracts and other important documents are stored in one centralised location, making it easier to plan and track different tasks.

Lead and campaign management

The software helps to capture and evaluate leads and track potential sales. You can create and analyse marketing campaigns to promote customer loyalty.

Activity management and reporting

By using a CRM, you can efficiently monitor all tasks, calls, e-mails and appointments, keep an eye on all communication processes and collect reports on business performance.

Workflow automation

Repetitive business processes are automated with the help of a CRM. This increases efficiency, optimises company growth and reduces human error through manual execution.

Integration and adaptability

EspoCRM can be easily customised to suit your needs and preferences. You can create custom fields and entities, integrate the software with other applications for efficient data exchange and optimised workflows. Such a CRM can be used for any agency.

Team co-operation

The CRM system promotes healthy teamwork by distributing tasks and information among several company departments.

Mobile optimisation and multilingualism

EspoCRM is optimised for mobile devices so that CRM data is always at your fingertips. The software also supports a wide range of languages (German, English, French and many more).

Data security

The CRM security functions enable top-class protection of customer data. Security roles can be defined for sales and support managers and access rights can be configured for a specific scope of authorisation.