Shopware logs for transparent monitoring

Shopware 6 offers event logs for an efficient overview of all actions in the online shop. This transparently reflects all events that take place in the shop. Shopware 6 logs thus help to track and monitor all processes. This is a perfect function of the system that is only suitable for operators of self-hosted online shops. It is not relevant for cloud solutions. Find out more about where the log entries can be found and track all events in your shop, even if they have not been successfully completed.

What do event logs report on?

Logging is normally something very technical. However, it is very important to know where the error messages (Shopware error logs) can be found and what the logging menu in Shopware 6 settings means. It is necessary to log in to your Shopware account. Then you should go to Settings, select "System" - "Event logs".

Here you can track all events in your shop. For example, when a customer completes an order, an event appears. This event can be called "Checkout finished". Every action taken by the customer is mapped in a Shopware 6 log file. You can see the following events, such as checkout.customer.login, checkout.customer.register, mail.sent and much more.

Thanks to Shopware 5 logs and Shopware 6 logs, you get a clear picture when the new user registers or logs in. You can also track whether an email has been sent by Shopware. If the customer says, I completed an order on 17.12 at 06:05, but did not receive an order confirmation, then you can check everything here.if there are the error messages, they are available in the log file on the server.

It is about Shopware 5 error logs and Shopware 6 error logs. Since they are not understandable for people without specialised knowledge, you can ask for help from Shopware or a professional agency. They will then analyse where and when errors occurred.

This is what Shopware 6 event log looks like

The event log grid contains several columns (date, message, priority, content). You can see the time and date of the event that took place. Under Message, the area from which the log entry originates is displayed. Under Content you can see all the details of the message. You have to click on it to open it.

To emphasise the importance of the entry, the following priorities are given:

• Debug (100) - important entry for quick identification of errors;
• Info (100) - simple system information;
• Error (300) - Error message that requires checking.
• Critical (400) - serious error message that should be checked immediately.

You will find detailed information for each event. To open it, you should click on three dots. If you select mail.sent in Shopware 6 Administration Log, you will see the recipient and the content of the email that has been sent. In this case it was a thank you letter for the registration.

If it is a different event and you need to report this to shop support, you can find and copy the necessary content of this event in the source code.

As the log entries are different, the information within the detail window is also displayed differently. The entries of mail logs are displayed as HTML, plain text, source text. For debug entries, only the source text format is available.

Do you need help with Shopware 6?

Do you still have questions about managing event logs in Shopware 6? Did our guide not help you? The qualified team at Kenner Soft is always available to answer any questions you may have about Shopware. We explain important topics in detail, such asShopware Import/ Export, Update, installation and much more.

Our team realises your e-commerce project of any complexity and offers professional technical support. Our experts have specialised in Shopware for over 8 years, know this shop system well, can develop tailor-made solutions for you and solve various problems professionally.

Our programmers offer you powerful, competitive applications, implement Shopware 6 for B2B projects, make necessary customisations and extensions, work with all editions and migrate from older versions and other e-commerce platforms to Shopware 6. Kenner Soft offers qualified advice and professional support. You will benefit from our expertise and the fullService höchster Qualität begeistert sein.