Creation of the B2B portals

Production company

• Self-service portal for your customers, taking into account the business logic of your sales department:
  • Pallet delivery, different types of product packaging, production order
  • Stock and creation / confirmation of production orders
  • Bonus points for suppliers
  • Different customer groups (large distributors, sales representatives at specific locations, small distributors)
• Integration with your ERP system.
• Management of complaints and returns on the portal.
• Ability to flexibly generate retailer-specific documents without overloading the ERP with specific retailer requirements.

Trading company

• Implementation of omnichannel solutions.
• Creation of e-commerce platforms with different types of use (B2B / B2C / shop-in-shop / marketplace / combinations).
• Automatically scalable clusters.
• Project planning of conversion interfaces in accordance with the Baycard Institute's instructions.
• Front modernisation through PWA technology.
• Creation of analyses for the marketing department.
• PIM solutions - creation of a master system for storing product information.

Medicine

• Automation of the diagnostic treatment process in a single information system.
• Integration with third-party systems, laboratory information systems (LIS).
• Simplified work with legal documents.
• Development of a telemedicine platform and a mobile application.
• Work with different data paths that allow different levels of access to personal data.
• Design of telemedicine services.

Financial sector

• Creation of web portals with secure integration into bank information systems.
• Portals for processing various requests.
• Various APIs and asynchronous message queues.
• Mechanisms for fast connection of different services.
• Machine learning (regression, classification, rule search, generalisation).
• Distribution of microservices according to different security zones.

Logistics

• Creation of a standardised system for data flow management: integration with WMS and LMS systems.
• Routing of long-distance lines, management of conveyor belts and sorters for large warehouse complexes.
• Management of incoming and outgoing deliveries, picking, transport (all statuses) and return of products.
• Development of API gateway and queues for systems that require a large number of asynchronous integrations, booking the number of transactions per segment.
• Automation of document flow, transmission of order statuses (collected, sent), generation of order EDI, invoicing, recognition and control of a large number of documents

The implementation of a B2B portal is also relevant for the following sectors:

• Insurance
• Sales
• Pharmacy
• Tourism

User registration

You can use this function to register users - legal entities and private individuals - as customers or suppliers.

Pricing

Prices, discounts and special offers can be adjusted in the system depending on the product range, product type, quantity and amount.

Private accounts

The creation of a portal involves the implementation of several roles on the website: Customer, Supplier, Order Operator, Supplier Administrator, Sales Representative, Moderator, System Administrator.

Module for orders

The organisation of transactions, the assignment of tasks to those responsible, the execution of all business processes: Coordination of documentation and work phases, monitoring the effectiveness of task fulfilment.

Product catalogue

On the website, it should be possible to create and manage a product catalogue, display the rest and export the information to third-party systems.

Search for products and suppliers

Thanks to a convenient search, you can find the right contractors based on location, price and availability of the right product.

Results

• For example, based on the experience of one of our customers
• Up to 70% of orders are placed online.
• About 30% of orders are placed outside business hours.
• Over 5 years, sales tripled while the number of sellers did not change.
• The average order amount increased by 20% due to additional product recommendations in the catalogue

Problems that can be solved thanks to a B2B portal:

• Huge departments for processing orders and customer support.
• Difficulties in providing quick feedback.
• Poor communication with customers.
• Errors due to the human factor.
• No comprehensive picture of the effectiveness of the marketing and sales department.
• Data is spread across different services.
• The complexity of continuously improving business processes.

Integration mit Management Accounting Systemen

The key requirement of any B2B portal is up-to-date information. This is achieved through full integration with your accounting system and real-time data exchange.

Fewer customer advisors

• Customers manage their companies' accounts themselves and set the access levels for employees with specific roles and authorisations. And managers can do more interesting tasks.
• Offer your customer the opportunity to quickly create an order: Enter SKU of the desired product, upload CSV files and build the lists from previous orders.

24/7 sales without limits

• Nowadays, people are very mobile and customers want to solve many things on the go when it suits them - optimise your B2B portal for every device.
• Increase sales by enabling customers to place orders at any time without being restricted by time zones and your office hours.

Customer-orientated service as a business process

• Customise catalogues, price lists and payment options for specific customers or customer groups.
• Create personalised content tailored to the needs of your target group.
• Automate the order fulfilment process according to the customised settings for each customer.
• Manage the service cycle for warranty and extended warranty.

Centralisation of omnichannel orders

• Manage orders from all sales channels in a single system on all devices.
• Provide your customers with the current order status in real time.
• Create automated business processes (rules) that allow you to optimise work with all orders and deliveries according to the desired algorithm.
• The "Progressive Web Application" (PWA) principle offers the convenient use of a native application on mobile and desktop without having to install the application.