Do you sell products or services via the Internet and do you find it difficult to keep track of all the information?
With the CRM system for Shopware, you can effectively manage customer data and interactions. This increases your company's productivity, improves sales processes and optimizes customer service.
For your store to function perfectly, it should offer various functions. If the web store is connected to a variety of applications, its efficiency increases. Kenner Soft ensures seamless integrations so that you can always satisfy your customers.
The Kenner Soft team is a reliable, experienced service provider that guarantees its customers excellent service. To extend the functionality of your webshop, our team connects it to third-party systems. It is not only about CRM and ERP system Shopware integration, but also about connection to payment systems, Strapi CMS and KennerPIM (self-developed product information management solution).
Kenner PIM is the powerful new generation tool. It helps you to manage all product information (images, descriptions, specifications) in one central location. It creates a catalog by categorizing products and dividing them into families. The products are processed quickly, with everyone working together.
Our specialist team offers simple CRM for small businesses, integrated with the customer's preferred CRM system. This can be ESPO CRM, Microsoft Dynamics CRM, Weclapp or Lexware. Our specialists are competent and qualified. We carry out Shopware CRM integrations quickly and seamlessly.
Although the CRM connection to Shopware takes a lot of time and effort, it is advantageous. Let's take a closer look at the aspects in which you benefit:
Customer relationships are improved through the use of a CRM system. Information about customers and their business contacts is managed and stored across multiple channels. This makes it possible to keep track of demographic data, all communication and purchase history. All interactions between customers and company employees contribute to the personalization of the customer experience. Customer satisfaction is increased and customer loyalty is strengthened.
Repeated visits also result in more sales, which naturally leads to an increase in turnover. The sales process is streamlined and the sales data is analyzed. You can then set up the sales process step by step and build up the sales pipeline. Many tasks, such as sending emails, are automated, which significantly reduces the workload for employees. This gives them more time to focus on building customer relationships. With the help of a CRM system, you can track all workflows, identify weak points immediately and improve them.
This makes it much easier to understand customer behavior. Not every store operator knows how the collected customer data can be used. Thanks to the analysis functions in the CRM system, you can get a certain context from the customer data. This includes click and bounce rates as well as demographic data. They are considered a testimony to the success of a campaign and determine further optimization options.
You can build customer relationships by maintaining them properly. Good communication is key to this. Tracking every single interaction offers a great advantage for companies. Employees can then determine a particularly appropriate time to reach out to potential customers.Durch eine korrekte Pflege von Kundenbeziehungen kann man sie aufbauen. Eine gute Kommunikation ist ein Schlüssel dafür. Das Nachverfolgen jeder einzelnen Interaktion bietet einen großen Vorteil für Unternehmen. Die Mitarbeiter können dann eine besonders passende Zeit bestimmen, um sich an die potenziellen Kunden zu wenden.
With CRM, marketing can be tailored to specific customer needs. The company can maintain a personalized communication approach. As a result, new products and services required by customers are developed.
The CRM system is used to differentiate between profitable and unprofitable customers. In this way, each segment is processed cost-efficiently. This not only optimizes costs, but also increases profitability.
Not every e-commerce platform offers as many extensive functions as Shopware. Not only the flexibility of the store system, but also its integration options should be highlighted. By connecting to external software solutions from third-party providers, it is possible to cover different needs.
As a leading Shopware agency in Stuttgart Kenner Soft knows how to satisfy all customer requirements. We provide professional solutions for different tasks. To manage and analyze customer interactions, track sales opportunities and make informed decisions, our team integrates CRM systems into Shopware. This allows store operators to analyze customer dwell time and behavior. Customers and prospective customers are segmented. You get access to all relevant customer and order data as well as contact information. Data is exchanged and synchronized between the two systems. This allows the shopping experience to be optimized and active customer care to be carried out.
As a true specialist and your trusted project partner, Kenner Soft offers a comprehensive service and guarantees the best quality. Our agency generates the following advantages:
Our team is qualified and experienced. We generate new ideas quickly and can digitize them innovatively. You tell us your goal and we do the rest. At our Shopware agency, you get advice and development and we accompany you to the pinnacle of your success.
We are able to handle projects of varying complexity. Our team of specialists develops the right strategy to achieve the best possible results. We guarantee open and effective communication.
Our specialists have the necessary expertise and experience and have successfully completed many projects. We are always on the lookout for innovative solutions, are constantly learning and are not afraid of difficulties.
Kenner Soft has deep relationships with other powerful companies such as Pickware, FactFinder, Akamai Technologies and Custobar. This enables us to guarantee our customers top-class service to make their business successful. If you need a solution for accounting or other business tasks, we can provide it.
