Creating B2B Portals
B2B online trading is currently valued at $ 12.2 trillion. And world practice shows that the introduction of a B2B-eCommerce platform increases company sales by 30% or more, while significantly reducing costs.
B2B-portal is a service for customer and supplier interaction, including business functions necessary for both parties. This tool enables following activities: online communication, reporting, products tracking, documents sharing, adding promotions, bonuses and much more.
B2B portal is a necessary solution in modern market conditions. It is important that this service is of high quality and thought-out to details, while also constantly improving - then it will simplify the operation of the company, improve customer experience and reduce the cost for many business participants at once.
Development of B2B portal
Registration of users
This function allows you to register users - legal entities and private individuals as a customer or supplier.
Pricing
The system involves adjusting prices, discounts and promotions depending on the product range, type of product, its quantity and amount.
Private offices
Creating a portal involves the implementation of several roles on the site: customer, supplier, order operator, supplier administrator, sales agent, moderator, system administrator.
Order module
The formation of transactions, the appointment of those responsible for tasks, the conduct of all business processes: coordination of documentation and work stages, monitoring the effectiveness of tasks.
Catalogue
The website should have implemented on the site the ability to create and maintain a catalogue of goods, display the balance, and also export information to third-party systems.
Search for goods and suppliers
A convenient search will allow you to find the right contractors depending on the location, price and availability of the right product
Industry solutions
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Sign upWhat are the benefits of a B2B portal?
Integration with management accounting systems
Up-to-date information is probably one of the most important conditions for the successful operation of any B2B portal. This is achieved through full integration with the accounting system and real-time data exchange.
Fewer customer support managers
- Clients themselves manage and set access levels for employees with specific roles and permissions. Customer support managers are therefore freed from trivial tasks and have time for more productive work.
- Provide the customer with the opportunity to quickly enter an order: enter the SKU of the desired product, upload CSV files, create lists of past orders.
24/7 sales without limits
- Nowadays people are very mobile and customers want to solve things on the go, when it is convenient for them - optimize your B2B portal for any device.
- Increase sales by giving the customer the ability to place orders at any time without being limited by the time zones and your office hours.
Individual approach to the client as a business process
- Customize catalogues, price lists and payment options for specific customers or groups of customers.
- Create personalized content tailored to the needs of your target audience.
- Automate the process of order processing according to customized settings for each client.
- Manage the warranty and post-warranty service cycle.
Centralization of omnichannel orders
- Manage orders from all sales channels in a single system on any device.
- Provide customers with real-time order updates.
- Create automated business processes (rules) that will help optimize the work with all orders and deliveries according to the desired algorithm.
- The principle of Progressive Web Application (PWA) to provide the convenience of a native Ron on mobile and desktop workstations without the need to install the application itself.
Benefits for the business
Results
For example, based on the experience of our customers
- 1. Up to 70% of orders are made online;
- 2. About 30% received in after-office hours.
- 3. Over 5 years, the turnover tripled, while the number of employees did not change;
- 4. The average Order Amount increased by 20% due to additional product recommendations in the catalogue.
Problems that B2B portal helps to eliminate:
- Huge departments for processing orders and customer support;
- Difficulty in providing prompt and up to date feedback;
- Low-quality communications with the client;
- Errors due to the influence of the human factor;
- Difficulty to get a full picture of the effectiveness of the marketing and sales department;
- The complexity of continuous improvement of business processes.
